ACCEPTANCE OF THE TERMS OF USE

Please read the following terms and conditions as these constitute a legally binding agreement between you and Eastern Communications for the access and use of the Customer Portal. These Eastern Communications Customer Portal Terms and Conditions, the Terms of Use of the Eastern Website (collectively, the “Terms”) and the Privacy Policy outline the rules and regulations for the use of Eastern Communications Customer Portal.

Changes in the Terms of Use

The Company reserves the right, at its sole discretion, to add, change, modify, or remove portions of these Terms at any time by posting the amended Terms. Please check these Terms periodically for revisions. Your continued use of the Customer Portal or Services after the posting of the changes to the Terms constitutes your binding acceptance of such revisions. Further, the Company reserves the right, without prior notice, to suspend, discontinue or cancel any or all portions of this Site or any Services, at any time without notice, make modifications and alterations in any or all the content and Services contained in the Site.

The Customer Portal is an online platform service that provides the Client an opportunity to access information on the details of the telecommunications and other services obtained from Eastern Communications, including the viewing and downloading of the Statement of Account, and the payment of amount due under a Statement of Account.

The following terminology applies to these Terms and Conditions, Privacy Statement, and any or all Agreements: Client, You and Your refer to you, the person accessing this Customer Portal and accepting the Company’s terms and conditions.

Company, Ourselves, We, Our and Us, refer to Eastern Telecommunications Philippines, Inc. Party, Parties, and Us, refer to both the Client and ourselves, or either the Client or ourselves. Account Numbers refer to the number issued by us to a Customer in relation to the provision of telecommunications and others services, as can be found in a Statement of Account.

Access and Use of the Information in the Customer Portal

To access and use the information and services offered in this Customer Portal, you are required to have a user account with us. Customer or their authorized representative may register as users by registering online. Information to be provided for new user accounts are name, email address, contact number, password, and Account Number issued by us to the Customer which is associated with an email address provided by the Customer.

Your user account in the Customer Portal is linked to an existing Customer record of the Company. Once verified that a person seeking registration is a Customer or an authorized representative of a Customer, the Login Information, comprised of a user ID and password, will be sent by the Company to your registered e-mail address. Do not disclose your Login Information to any person or otherwise allow a person to access the Customer Portal using your Login Information.

By creating an account and using the Customer Portal, you give your irrevocable acceptance of and consent to the Terms of Use, including those terms and conditions and policies reference herein, for as long as you continue to use your account to the Customer Portal. By linking your user account with the Account Number issued by us to the Customer, you represent that you are authorized by the Customer to access its account information with us.

Once registered and issued the Login Information, a User can perform the following:

• Enroll its existing service accounts with the Company by linking the Account Number with its user account
• View details of the enrolled service accounts
• View and download Statement of Account for each linked service account
• View and download a copy of the official receipts issued by the Company to the Customer
• Other functionalities such as:
• Login
• Reset Password
• Update Registration Profile
• Change Password
• Enrollment of service accounts of the company
• Viewing of enrolled service account/s
• View Billing History
• View Payment History
• View and download of SOA
• View and download of OR
• Request copy of SOA and OR 10 yrs from current month
• Access link to online Payment Facility with different payment channels

In accessing and using the Services in this Customer Portal, please take precautions to ensure that the process or means of your access to the Customer Portal does not expose you to the risk of malicious computer codes, viruses, or other forms of interference which damage your own computer system or interfere with your access or use of the Customer Portal. The Company does not accept responsibility for any interference or damage to your own computer system arising from or in connection with your use of the Customer Portal or any website with links from the Customer Portal.

The Company exercises reasonable diligence to keep updated the information and documents accessible on this Customer Portal.

You agree that Eastern Communications may, in its sole discretion and with or without notice or liability to you or any third party, immediately terminate or suspend your Account in the Customer Portal and remove any information associated with your Account and User ID. The Company reserves the right to discontinue or terminate your access to the Customer Portal if you breach these Terms.

Termination or suspension of your user account may be due to, among others: (a) violation of these Terms and Conditions, (b) extended periods of inactivity, (c) use of multiple user accounts for illegitimate reasons, or (d) online activity or use of the Customer Portal that is harmful to others, third parties, or the business interests of Eastern Communications.

Your access to the Customer record linked to your user account shall cease once the email address you used for user account creation is not anymore registered or linked to any Customer record in our system.

You may terminate your user account in the Customer Portal by notifying Eastern Communications Customer Service or sending us a message using the Contact Us form. Termination of your Customer Portal account will not affect your agreement with Eastern Communications for the provision of connectivity and other services.

Do not access or use this Customer Portal for any purpose that is unlawful or prohibited by these Terms.

Inquiries and Notices

All inquiries and legal notices shall be sent to Customer Service or by sending us a message using the Contact Us form with your name, contact details, and your message, concern, or inquiry.